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Open-source CRM — self-host or use Twenty Cloud
Overall score
75/100
Verdict
Good
Pricing
Free
Performance radar — Twenty CRM
Score breakdown
Ease of Use
Onboarding speed, UI clarity, and setup without a consultant.
Source: RadarTrek research
Pipeline Features
Deal stages, forecasting, and automation capabilities.
Source: RadarTrek research
Integrations
Email, calendar, Slack, and third-party app connections.
Source: RadarTrek research
Price / Value
Free tier, per-seat cost, and what is included at each tier.
Source: RadarTrek research
Reporting
Built-in dashboards, custom reports, and analytics.
Source: RadarTrek research
Mobile App
iOS/Android app quality and offline capability.
Source: RadarTrek research
Twenty is an open-source CRM inspired by Salesforce and Notion, built to be self-hosted. GraphQL API, custom objects, and a modern UI. Free to self-host; Twenty Cloud is the managed option.
In our independent evaluation across 6 scored dimensions, Twenty CRM earns an overall score of 75/100 — a strong result in the crm category. The platform is available including a permanently free tier, accessible to teams at any budget level. The score of 75 places it in the good tier of our crm rankings, where we assess tools on criteria that matter to builders: ease of use, pipeline features, integrations, and more.
Twenty CRM scores highest on Price / Value (95/100) and Pipeline Features (75/100), placing it among the stronger performers in those areas within the crm category. The dimensions with the most room for improvement are Mobile App (60/100) and Integrations (68/100) — teams who weight these criteria most heavily should compare Twenty CRM carefully against alternatives before committing. The free entry point makes it easy to validate Twenty CRM before committing to a paid plan — a practical advantage when evaluating a new tool category. Our recommendation: Twenty CRM is worth a serious evaluation for teams that prioritise price / value — use the radar chart and dimension breakdown on this page to see at a glance whether its profile matches your priorities.
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Yes — Twenty CRM is free to use with no trial period or credit card required. It offers a permanently free tier, though paid plans with higher limits or additional features are typically available. Check the official pricing page for current plan details.
Twenty CRM scores highest on Price / Value in our independent assessment — 95/100, placing it among the stronger performers in this dimension within the crm category. Free tier, per-seat cost, and what is included at each tier.. Teams who count price / value as a primary criterion should put Twenty CRM high on their evaluation list.
The lowest-scoring dimension for Twenty CRM in our testing is Mobile App (60/100). This does not make it the wrong choice — if mobile app is not a priority for your use case, the gap is irrelevant. But teams who weight mobile app most heavily should compare Twenty CRM carefully against alternatives before committing, using the radar chart on this page to see the full profile at a glance.
Twenty CRM earns an overall RadarTrek score of 75/100 — a strong result in the crm category. Scores above 75 indicate a tool that performs well across most dimensions without a critical weakness. At 75/100, Twenty CRM is a reliable choice for most teams evaluating this space. Scores are reviewed when significant updates are released, so the number reflects the current version of the product.
The best alternative to Twenty CRM depends on which dimension matters most to you. Use the "Compare with" links in the sidebar to see a head-to-head radar chart against any specific competitor in the crm category. The main crm category page ranks all tools by overall score and lets you filter by dimension to find alternatives that lead on your priority criterion.
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